So my kids have given me ITunes gift cards to buy some zombies which I redeemed into my account…and purchased recently an upgrade on your GEMS. Your game took it, but is still “pending” status for my husband’s credit card on file…even though it took my added funds on the account. I had to call Apple to refund me the credit on my added funds. So now…no purchase and upgrade on GEMS. I think it’s on your end that I have this problem. Please fix it so I can purchase more. Maybe you could add a feature where you could sign in with another account. I get that you don’t need an account to play (And that is great!) but my favorite character, Tagbot, is on my other device. I remember him being very expensive and I would love a way to sign into that account on another device so I could get Tagbot back. Thank you for playing this https://chrome.google.com/webstore/detail/subway-surfers/ipdjjecjipdfmjcjopddoldigfolkeje. I can tell that this game was planned out and worked hard on. Great job!!!
Tyanvilia replied
345 weeks ago